How do I open a dispute?
If you are not satisfied with the package you received and want to open a dispute. Please follow the steps below:
1) Sign in your account and go to "My Account" section.
2) Click on the button of "Open a Dispute".
On this page, write down the problem with your order, offering as many details as you can. Our customer service staff will go back to you within 24(workdays)/48(weekends) hours.
Therefore, we suggest you to check your account information regularly.
Situations That We Do Not Handle Your Dispute
When opened a return or exchange case, the following main information provided timely (within 7 calendar days after receive your package) make the return and exchange process go faster:
- Accurate order No. and your email account
- Clear reasons for the return or exchange
- High-quality images or videos help to explain the problem
- Delivery information including shipping method and tracking number within one week after you get our confirmation of returning for your item.
With the information above, the return process should be fast and flexible. On the contrary, if you do not provide sufficient information, we have the right to reject your request for return or exchange. Thank you for your understanding and we deeply appreciate your cooperation.